The programme provides participants with an insight to today’s customers’ expectations and techniques on how to exceed them. The areas of communication and customer relationships are covered, to help build long-lasting customer satisfaction. At the end of the programme, participants will be able to:
Demonstrate the concept of service excellence in relation to their business.
Define their roles in providing good service to achieve organisation’s objectives.
Practise basic customer relations skills and techniques that can be used on a day-to-day basis.
Apply the necessary skills in handling a variety of customer situations.
“Very insightful and able to express in very simplistic & interactive examples. Very engaging, very interesting & awesome!”
An Executive, BASF Asia Pacific Service Centre Sdn Bhd